Home massage voucher

Our physical and digital gift cards can be used to buy at-home Urban treatments on the Urban website or the Urban app. You can choose to send your gift card digitally (via email), or as a real-life card in an envelope (via post). Either way, the card will contain a unique 16-digit code that can be redeemed against any of our at-home services.

Urban makes it easy to book massage, beauty and more at home between 7am-11pm, daily.

Just choose your treatment, select a pro and relax. Your pre-vetted mobile therapist will come to your home with a massage table, you just provide the towels.

Learn more about how Urban works here.

You can find Urban in:

• London and the South East
  Covering central and Greater London, as well as the commuter belt including Bedfordshire and Hertfordshire, Berkshire, Buckinghamshire, Essex, Kent, West Sussex, Oxfordshire and Surrey.

• Birmingham and Coventry

• Manchester

• Liverpool

• Launching January 2025 - Edinburgh and Glasgow

If you’ve received a gift card (nice!) you’ll need to create an Urban account, either here or on the Urban app (available on iPhone and Android). Once you're set up, simply head to your wallet and enter your unique 16-digit code to redeem the balance of your gift card as credit. We'll automatically apply that credit to the next treatment you book. Any extra credit left over will stay valid for 12 months from the date of purchase.

Gift cards are sent by Royal Mail and take around 3-5 days to arrive, longer during busy periods.

For instant delivery or to be able to schedule the send at a time of your choosing, go for a digital gift card.

A promotional code is a one-time discount. A voucher or gift card code is a unique, 16-digit-long number found on a gift card. It represents a monetary value and can be redeemed against as many bookings as it covers until the value runs out. For more information on promo codes, please check the ‘Promo codes and referrals’ section on our T&Cs.

Yes – you’ll have 14 days to cancel your gift card payment, provided the credit hasn’t been applied to an Urban account or redeemed against treatments. If you’d like to cancel your gift card, let us know by emailing info@urban.co, quoting the 16-digit code.

No – we can only return payment to the card that purchased the gift card. 

Important: we can also only process refunds if the gift card’s credit hasn’t been redeemed to an Urban account, so hold off on entering your code if you won’t be using your gift card to book a treatment.

Gift cards are valid for 12 months from the date of purchase.

You can use your gift card on any at-home treatment available in your local area.

Those in London can enjoy at-home massages, nails, facials, waxing, lashes and brows, plus physiotherapy, osteopathy and pregnancy treatments.

Manchester and Birmingham residents can choose from a range of specialist massages. In Paris, we also offer at-home osteopathy.

Simply load enough money to your Urban gift card to pay for two massages (starting from £140 for two).

While we don't offer couples massage vouchers on Urban, you can both book massages using the app for the same time and two therapists will arrive. Just make sure you have extra room for the tables (you'll need around 4x4m of free floorspace).